Learn the answer to this CNA question.
1. Remain calm and keep a non-threatening posture. 2. Reorient the resident to place and time. 3. Try to find out what is causing the agitation. 4. Reduce noise or guide the resident to a quiet area. 5. Distraction with an activity or snack may be helpful. 6. Soft music, gentle touch, or a walk may help calm the resident.