Learn the answer to this CNA question.
1. Avoid becoming frustrated. 2. Use clear and simple language, in a normal tone of voice.. 4. Allow time for the resident to gather their thoughts and respond. 3. Reduce background noise and distractions. 5. Do not speak for the resident. 6. Stick to one topic at a time. 6. Letter or picture boards can assist communication. 7. If the resident is able, writing messages can be helpful.